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Gutter Helmet Review – How Feedback Helped Us Improve and Educate Consumers

This week we received a negative post via our Facebook page with the first sentence indicating Gutter Helmet is a ripoff!  As I must admit, I practically choked on my coffee when I saw the feedback for the first time Monday morning.  Nonetheless, like every review that requires action we responded immediately and reached the customer offline to discuss her concerns and eventually came to a solution.

Facebook Review - Gutter Helmet

When our local area manager called this unhappy customer at the time they indicated they thought they were getting new gutters with Gutter Helmet and were adamant that our consultant misrepresented the product given the display that was shown to them. The signed contract by both parties stated Gutter Helmet only. Each one of our displays shows Gutter Helmet installed over a regular 5k style gutter to demonstrate to consumers how the product works and how Gutter Helmet is different from a one piece gutter guard system per say that includes a gutter with it. It was quickly determined that a mix-up could in fact have occurred.

Given this unusual circumstance and not knowing the exact dialogue between the customer and our consultant we decided to compromise and offer the customer gutters at no charge, the customer declined and said they wanted a monetary discount instead. We did not hesitate and gave them a dollar discount based on what the new gutters would have costs. The customer in the end was satisfied and thankful that we addressed the issue so quickly.

After this case transpired, we immediately thought how we can use this to improve the level of service for our potential customers out there. We have taken this case and distributed to our consultant staff and will follow back up on it during our training sessions next year. As for educating the public, the web and our blog is a great asset at your disposal to research one piece gutter guard systems’ and solid gutter cover panels to protect your rain gutters. Please see our gutter guard review post a few months back for more information.

Given the rich history of Gutter Helmet, I can tell you in this case and any other that we are not in the business to misrepresent our product. Gutter Helmet has sold itself for over 30 years with millions of satisfied customers. We put our reputation on the line everywhere we have a dealership and back it up with superior customer service homeowners can count on for years to come.   Our policy is and always will be, if you have a problem, call us directly and we will come to a logical solution for both parties in a quick and timely manner like the case above.

For more information, please contact our office at 888.543.5638 to learn about how Gutter Helmet can protect your home from expensive damage repairs caused by clogged gutters and improper home water management. Gutter Helmet Systems serves counties in Maryland, Virginia, Delaware, Pennsylvania, New Jersey, West Virginia and Central Ohio.

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REVIEWS

135,000 HAPPY CUSTOMERS & COUNTING

I recently had the Gutter Helmet by Harry Helmet installed on my house. It not only looks amazing, but the guys arrived on time, were professional and efficiently got the job done. I am very satisfied with Gutter Helmet's attention to detail and fulfilling their work as promised. I will definitely tell my neighbors about the Gutter Helmet.
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I have had Gutter Helmets for 20 years. In all that time I've never had a problem until recently a bird's nest found its way into one of my gutters. The installer who came to replace the product was the same installer from 20 years earlier. Now that's impressive. Everyone at Gutter Helmet inclusive of the office staff were professional and a pleasure to work with.
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Gutter Helmet by Harry Helmet just replaced our roof and we could not be more satisfied. The crew showed up early, worked all day and stayed late, were professional and caring regarding the project and the surrounding impact it had on our property and home. They completed the roof quickly and it looks simply amazing!
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VERY happy with our entire experience adding Gutter Helmet by Harry Helmet to our house. Installing this was a great value for us. The gutters are working perfectly in heavy downpours and with year-long leaves and debris coming down from our river birches. Terrific customer service and a first class product.
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We needed our roof repaired due to wind damage. After several quotes, Gutter Helmet was the only company that went into our attic to look and see if more damage had occurred. If it wasn't for them taking the extra time to look at everything, we would have had rotting wood under our new roof. They were very professional and gave a fair quote.
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We just had Gutter Helmet installed on our gutters and couldn't be happier. They provided us with useful information about Gutter Helmet and cleaned up everything, leaving no mess behind. We definitely recommend Gutter Helmet to anyone considering this product.
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